No mobile phone? They keep saying your account has been restricted and you can't find them anywhere scumbags Refund my money. Unable to contact customer service when we want.. I cannot get a call through to Australia from USA. Voice your opinion today and hear what 7038 customers have already said. I used Rebtel for a few years and was satisfied with their service However, this year everything changed and no amount of email correspondences gave me any correctable satisfaction. It’s quick and super easy. I’ve experienced it a number of times. We are very delighted to see your beautiful comments about our service. Update: The response below is marketing lip service. Still, Rebtel charged me $30. Update: The response below is marketing lip service. Live Chat. Recommend this … I have requested help numerous times but I get only robot responses from Rebtel. Average: 2 (1 vote) Reliability. Rebtel works on any phone without installing software or an internet connection. Rebtel charged me for it but my Sprint charged me also. Still, Rebtel charged me $30. It is very expensive. Calling Poland last November. 2. Rebtel call credit is comparatively not bad but they are robbers on the internet. The company provides services to more than 250 countries worldwide. Avoid. Rebtel has 45 reviews with an overall consumer score of 4.5 out of 5.0. Site is well design and easy to navigate. When the calls are not going through, Rebtel has no medium or means to inform their customers. I am currently unable to make calls or use the money in … Best Regards, Customer Team” If you are canceling a Rebtel account, make sure use up all credit – because, if you have multiple credit cards loaded in your account, you have no guarantee they will refund your credit to your most current card. I have politely requested them not to send me anymore emails but continuously keep getting emails From early morning to late night. Rebtel works its magic by taking your call away from the telephone network and instead, they get it … When you need help there is no help or support on line. Their customer service sucks Their customer service sucks. Hi Peter, Thanks for writing us a review! We are happy that you're enjoying our easy to use app., which connects your calls to your loved ones abroad. Average: 1 (1 vote) Rating. Thanks for the 4 star rating! I have asked yesterday to Samuel about my trial expiration and date and when will … Got rebtel, because i like the reviews.. If Rebtel hasn't succeeded at that goal, Rebtel has taken high prices and complexity out of international calling. We are streamlining our functions to focus on making calling even better for you. They quickly responded … We don't and we will never intend to scam people, we've been providing this international calling service for more than 10 years, and with it, we earned our legitimacy. With Rebtel, you sign up online with your cell phone number (you can also use a landline). Hi Taye, Thanks for writing us a review! Hi there, Thanks for writing us a review! You can then call Rebtel number's without having to save the contacts. Rebtel stubbornly refuses to invoice me, or let me pay with my new credit card, and my account remains blocked and inaccessible. We hope to have you for many more years to come. We are happy to know that you love Rebtel because of the great call quality you're experiencing. Bought a subscription, set it on auto pay and forgot this exists. Rebtel Customer Service Contact Info. Rebtel is the only international calling app with high-quality calls that don’t depend on internet.No calling card? We are happy that we've delivered you the service that we promised; an excellent call quality at a very cheap price. I'm in Vietnam for my business often, and this has allowed me to make clear calls to my grandparents landline phones, exactly what I needed it to do. 1-866-497-3235. And Rebtel's really easy to use, too. For Every international call, there is an additional charges been imposed and on top call quality is really poor. Im getting same email from different customer service representatives. This is scam. 3. I think this is SCAM! Good luck with your ‘bank’!! When you figure them out, they come back with a different name and pictures. Live Chat: Mon-Fri 9am-5pm ET. Thanks! Rebtel works like the international calling cards of the past - but Rebtel is much more efficient. Support hours: Rebtel’s Client Assistance starts from 8:00 am to 8:00 pm GMT during Mondays to Fridays and from 8:00 am to 4:00 pm on the few days. Live Chat. I have run out of local numbers meanwhile i have credit in my account. They quickly responded … Let's check , so we can give you an immediate solution, please send an email to support@rebtel.com. Never again will I deal with this company. try call by call number first before you opt for this expensive rebtel. If you use the "phonelines" call setup, you will be charged by your local provider for local rate of the call. Rebtel apps can be accessed from any phone. Enjoy stable, clear calls around the world, without WiFi. We are happy that we became an instrument to connect people to their families around the world. Hi Charles, Thanks a lot for writing us a review! Available for iOS and Android Download the app. Like now l need to call Africa with the minutes l bought but no minutes. Learn more. Demands consent to record calls yet claims they never record calls. You can email them anytime if from time to time you have questions popping out. Do you agree with Rebtel’s 4-star rating? You had to have a PIN. I recommend for others. We are so glad to receive such feedback and it encourages us to keep on working hard to continue providing you the best service :) Thank you for using Rebtel! Share. This is big cheating. I was told that system problems caused Rebtel to charge for unconnected calls and that they would put back the credits. 1. Why the jump from $10 to $20? The Service does not work although it is supposed to be working. We take pride in giving outstanding service to every customer and we're overjoyed to have received your compliments and appreciation! Our goal is the total satisfaction of our customer and to provide a positive experience. Terrible customer service. The rates to Africa are unbeatable and the quality of the call connection is exceptional. 2. But all these steps were worth it because of the amount a calling card could save on international calls. Hi there, Thanks a lot for expressing your satisfaction with our app through this review! It allows its users to make low-cost or free international calls using its smartphone apps or landlines. While the service provides 24/7 email support, email is the only way to contact customer support, a fact which can prove to be an inconvenience. I recently purchase rebtel services to call India, on 5/12-28, it billed $10 every week they have some option to auto deduct money from your card once balance is less than $1 so it billed 4 times in a month before I noticed my credit card transaction, don’t rely on this services and never save your credit card on their site, and customer services will never understand customer issue, biggest irony is this company is it provides calling services to world but they don’t have customer service number where you can connect! Compared to traditional carriers, Rebtel can save you up to 95% on international calls. Account restricted for security reasons four times now with no explanation. Or you can choose the World Credits prepaid payment method to call any country in the world with the lowest possible rates. Minutes disappeared. 3. The customer service is great and fast. This has been happening for 5 weeks, since the beginning of December. Best long distance call service I’ve used in a while. Rebtel has 2 two types of services, one is Support hours and the second is Response times. What’s annoying is they charge you more than your internet provider charges you, and yet you can’t use their service without your own internet. Subscribe for unlimited calls to any connection in 50+ countries, or pay as needed with World Credits. When you need help there is no help or support on line. Rebtel facilitates both low-cost and free international calls through its smartphone apps and landlines. We make international calling simple, reliable, and cheap based on your unique calling behavior. We have been providing international calling service for more than 10 years, and through that time we've earned our legitimacy. Check out what 7,115 people have written so far, and share your own experience. In 50+ countries (listed on Rebtel's website), you can make calls for free.You only have to pay for the local call itself. Hi Toyin, Based on the information you provided, we refunded you the payment which was made for the auto top-up/subscription, which means that we never intend to charge your account without your consent. I understand that you wish to solve this issue by crediting the amount directly to your card. While the service provides 24/7 email support, email is the only way to contact customer support, a fact which can prove to be an inconvenience. I used Rebtel several months, service always was terrible, but saving money on international calls was more important. By Echo Mike. I had credit on my account but … I am totally frustrated with Rebtel. I bought GLOBAL UNLIMITED and in practice it was limited . I used to call Cuba and Venezuela with this app. Check back soon! Wanted an alternative to Viber because of spying and privacy invasions but Rebtel is not it. I went back & force with numerous Rebtel reps, they all repeated the same thing – too bad, we can’t help you, you got to work with your “bank,” as shown below: “Hi Aki, We love to assist your concerned but it's already beyond our control the best thing you can do is to contact your bank to resolve this matter. 1. Disappointed by their actions, Don't ever try to leave your credit card details with rebtel, otherwise, u regret it. /Jeff Read real customer ratings and reviews or write your own. Hi Anthony, Thanks for writing us a review! However, my $24 credit was refunded to my already cancelled credit card, which I had no access to it. /Jeff 2. The first time, it was reverted, it happened again now even when l disabled auto top up.I don't have any problem with their services but unfortunately they cannot be trusted with cards. Do not fall into their trap. Not only that, my total calls probably amounted to only 2-3 minutes. Dishonest charges. !” with their friendly customer reps. Ugh! Rebtel has no customer service. Hi Alan, Thanks for writing us a review! Demands consent to record calls yet claims they never record calls. Talk to our team. The Best Way to Cancel Your Rebtel Membership. Later on I found that the first line's credits were used up. Honestly you disappoint me when l add minutes that l don't get right away. Never happened. Their customer service support is open from 6:00 am to 6:00 pm GMT during weekdays and from 8:00 am to 4:00 pm on the weekend. I have some issues:1. Always delete your card after every top ups.They took money from my account without my consent 2x. REBTEL is indeed the way you would want to call. | Read 81-100 Reviews out of 7,038. Not customer oriented Money Oriented. Very quick email response back daily to my questions..... 5 stars from me. many of my friends have appreciated the services greatly. And if you have unlimited local calls, the international call is free. Rebtel customer service team will help you out from registration to explaining the features. The option we have is $5, $10, and $20, you may choose from the smallest denomination according to your needs, however, your suggestion is carefully noted. Each $10.00 was supposed to be worth 60 minutes. Virtual events are very much like many other kinds of meetings; only they take place over the internet. A great product. We would like to get more detail about your calling experience, please email us at support@rebtel.com at your earliest convenience. Since I’ve wrote my last review about Rebtel’s poor service, im getting harassed everyday by emails. However, your feedback will be carefully noted, and it will reach the correct department. Typically, making calls requires additional hardware or a special type of phone; but with Rebtel, you can call from any mobile or landline phone line. You made our day! We take pride in giving outstanding service to every customer and we're overjoyed to have received your compliments and appreciation! The Best International Calling RebTel service! Wanted an alternative to Viber because of spying and privacy invasions but Rebtel is not it. Email Address: support@rebtel.com. Nobody at Rebtel bothers to check which card is the most recently used – if your refund was sent to your closed/cancelled credit card, all you will get is, “too bad! Cost effective, and very clear and uninterrupted calls. If you have a smartphone, you can also download one of Rebtel's smartphone apps, for iPhone, Blackberry, and Android. I just paid $10 and was trying to make a call but didn't go through.It shows I only have 5 minutes left. Try Rebtel today for easy calling access! Please sign in with your Rebtel account. Rebtel customer service team will help you out from registration to explaining the features. +1 billion minutes a year! It's been a year now, joined rebtel once and never looked back again. Hi Ahmad, Thanks a lot for your time in writing us this review! Rebtel © Copyright 2021. If you are encountering an issue, please send an email to support@rebtel.com, so we can provide you immediate solution. Hi Veerendra, Thanks a lot for writing us a review! I have requested help numerous times but I get only robot responses from Rebtel. Very responsible and professional approach. Hi Audrey, Thanks for writing us a review! Every time I call I get a message "all circuits are busy". It provides services such as international calling, messaging and mobile money delivery service apps for Android, iPhone and Windows phones. Im already going through a lot in my life. This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. We're serious - Rebtel's rates are very very low. If you try to use Rebtel with a landline phone, make sure that you write down the phone numbers in your address book or Rolodex (or make sure that you give Rebtel a reliable email). They simply charge you for using your own internet. Hard work be gots success your company has been upfront in connecting families around the world.job well done. Rebtel reacted by shutting me off and I can’t access the app again!!! We are really glad to know that you're experiencing an excellent call quality with Rebtel, and that you find our service as the best for long distance call. How does Rebtel work? A venture capital-funded start-up, Rebtel began in 2006 with the goal of 'taking the phony out of mobile telephony.' Rebtel customer support told me that they will give me 7 days trial. Not Catered Toward Business. Ok! Will call BBB and State attorney office in this case. Their VoIP services have helped many individuals save an exorbitant amount on their phone bills. Terrible customer service. You can call that international contact - at local rates. Rebtel is a well-known international calling store which competes against other international calling stores like LocalPhone, WorldSIM and KeKu. /Christian Zurisaday Simon 1 review. They do not have a phone number to contact forcing you to wait for your questions to be answered on the FAQ page. You may directly contact us at support@rebtel.com , it's our customer support service channel-Mark Lowell They also have FAQ and user forum section, you can find most of the answer from there. Rebtel Jakobsbergsgatan 16 111 44 Stockholm, Sweden. Help You may directly contact us at support@rebtel.com , it's our customer support service channel. The service is now available in more than 50 countries, including most of South America, Central America, parts of Europe, and Scandinavia (since Rebtel is Swedish). Im getting same email from different customer service representatives. Recently, i emailed customer service for my complain about their services and to my surprise, they resolve the issue very quickly. I will dis-advise rebtel to anyone and everyone. When I see my checking account and I shocked I thought to speak to Rebtel to query the same but Rebtel doesn't have Customer service. We currently don't offer quotes for residential based solutions. Please select how you would like to talk to us Worst customer service ever. I am currently unable to make calls or use the money in my account. Hi Nazrullah! Why choose Rebtel? I switched over to ooma office a little over a year ago, and am so happy with everything. The Company also provides an SDK allowing independent developers to integrate voice calling and instant messaging in … I would definitely recommend!Karol. There are three call setup in the Rebtel application: phonelines, WiFi, and Data. We are glad to know that you're satisfied with our service. T hough the Rebtel mobile app is easy to use, contacting customer support in case you do encounter any technical or billing issues, is a hassle. Call from germany to nepal 're enjoying our easy to use, too getting emails from early morning to night. 10 to $ 20 connects your calls to your card after every top ups.They took money from people started... Set of security parameters which is put in place to protect every user 's account form any risk. Is limited to the Rebtel system the same contact number to you by email and SMS ( text message so... Us for the refund instead of raising a dispute with your bank directly is exceptional you! 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