Sales Growth: Five Proven Strategies from the World’s Sales Leaders (2nd edition) This book distills interviews with more than 200 sales leaders at some of the world’s most successful companies into a set of practical, real-world insights across four major areas. These are usually groups of customers for which the cost of supplying and servicing exceeds the revenue the customer generates. As the senior leadership group moves through this process, it will become clear if and when adjacent growth options should be considered. new market entry, service quality, customer loyalty, employee engagement). Acquisition: Acquisition is a deal when one company takes over another company and buyer becomes sole proprietor. 2. Ansoff product marketing expansion grid: The Ansoff product and market growth matrix is a marketing planning device which generally assists a business in determining its product and market growth. Processes were created to help refocus on the core business. What are the drivers of growth that must be measured, monitored and managed? Precise measurements are not always possible but proxy indicators established in a thoughtful and open manner are. Every firm has to develop its own growth strategy […] Product Development strategies enhance sale through new products/services. 1. Together, such leaders create a network that reflects the very essence of their organization – ‘who we are, where we’re going and how we’ll get there’. 3. At the lowest level, marketers can position a brand on product attributes. In addition, some firms choose to focus on lower end customer sub-segments. External growth can be accomplished through merger or acquisition, joint venture, and vertical integration. Delivering a superior level of customer value requires uninterrupted flow across the organization. In-depth conversations with the senior leaders on the topic, “What is our core business?”, is the preferred starting point. Market development strategy involves in expanding the current market through new users. The process of identifying profitable growth opportunities most often begins with the Core Business1, that is, the products, services, customers, channels and geographic areas that generate the largest proportion of revenue and profits. This strategy involves creating High Impact Value Propositions for new customer sub-segments. Collectively, relevant information and insights about customers and product or service delivery must be shared. In what direction is each of these key indicators headed and why? Employees at all levels and in every role receive performance-related information from the president and discuss how to solve problems and capitalize on opportunities. Market Penetration boost sales through effective marketing strategies within the current target market to maintain or grow the market share of the current product range, become the leading player in the growth markets, drive out competitors, increase the usage of a company�s products by its current customers. âLife lessons that corona virus taught meâ. Such a perspective on leadership significantly differs from the more traditional ‘leader as hero’- the person who fires-up the troops, leads the charge and performs ‘heroic’ feats. Horizontal integration is an approach where a company acquires, mergers or takes over another company in the same industry value chain. The focus is on measuring and monitoring leading indicators – for example, the drivers of customer loyalty, employee engagement and financial results. Will India benefit from Joe Biden as President of US? This article will describe one such thing managers can do, namely build a systematic framework composed of three strategies for growth and three key elements for successful execution. In a customer-oriented strategy, the company tries to attract more customers for its current products or services. What Are the Four Major Types of Competitive Strategies?. 3. In a product-oriented strategy, the company seeks to modify its products or offer new products or services. Many companies craft their own unique combination of strategies. The model was developed by H. Igor Ansoff. Another alternative is to consider the non-core businesses of the firm. “In less than 12 months” it had been transformed “to an exciting place to work with (close to) a 20% growth rate and higher profitability”.2 How did such a dramatic change occur? With persistence, the growing network of leaders will tip the scales as other members of the organization from every level and in every role join in and commit. (Note: As a result of the diligent efforts of the president, all employees are company owners.). Such an assessment will raise a number of questions. The process of leadership development can start with an assessment of an individual’s emotional intelligence, a key predictive attribute of successful leaders at all levels. A major contributor to the growth of Reliance Industries in the early stages was backward and forward integration. Performance of both individuals and departments (or regions) is directly linked to the growth strategy and successful execution. The alternative of expanding into new geographic markets provides the advantage of building a larger customer base, but often at the cost of a longer payback period and higher risk. Are there attractive growth opportunities within the core? In the short term, adjacent growth initiatives that leverage a strong position with existing core customers have a higher probability of success. A brand must be positioned clearly in target customers’ minds. An on-going commitment to creating such an infrastructure is a ‘safe bet’. Provide an outstanding level of customer service. Each of these ten business growth strategies requires planning, preparation, and communication to those on your team that are going to implement them in order to have a … Backward integration is described as the firm diversifies closer to the sources of raw materials in the stages of production. The International Group Inc., a Toronto-based petroleum specialties manufacturer and third-generation family business. As such, they help colleagues understand the many, How to Govern, Manage, and Work Amid COVID-19, How to Sell When the World Is Upside Down, Maintaining Professional Networks in Good Times and Bad, Understanding the Link Between Crisis and Innovation. This involves measuring and benchmarking profitability, rate of revenue growth and the firm’s reputation with its most important customers. In the future, the growth of food production should not come at the expense of nature. In contrast, the president of KI (formerly Krueger International) a Green Bay Wisconsin business furniture manufacturer started the process of expanding the organization’s leadership mindset and behaviours more that 40 years after the company was founded. Diversification strategy is implemented by the company if the current market is saturated due to which revenues and profits are lower. To prevent this, leaders are advised to “organize to suit the new business as much as the core”.4. The three Customer-Focused Growth Strategies described above require a supporting infrastructure to increase the chances of successful implementation. Employees throughout the organization should connect quickly and collaborate willingly. Tim Hortons presents an interesting example of an adjacent growth strategy. In such cases, value propositions can be designed which will move the customer to a profitable position or at least minimize the losses. Contrast entering new geographic markets with the alternative adjacent growth strategy of creating a new product platform in the core Canadian market – specifically, soup and sandwich lunches and more recently the very popular breakfast sandwiches. Underpinning this strategy is the willingness to view customers through a different set of lenses. The shortage of drinking water in many regions of the world is a major barrier to sustainable development. Market Development expand sales in new markets through expanding geographic representation. Alternative channels, new products or services or even new joint ventures may be suggested as well as entering new geographic markets, serving different customer segments and redesigning the customer’s value chain. A supportive infrastructure includes (1) organization capabilities that are valued by customers, (2) a management-performance system and scorecard which focuses on leading indicators and the drivers of growth and (3) strong leadership practices at every level of the organization. Vertical internal growth is explained as creating businesses within the firm's vertical channel of distribution and takes the form of supplier-customer relationships. A condition that has proven effective is the continual reinforcement by senior leaders of the expectation that all employees should exhibit leadership behaviours. These beliefs have been continuously demonstrated at well-attended regular scheduled monthly meeting organized by the president. There are two general types of organic growth strategies. Ansoff product market growth strategy (Dhirendra Kumar, 2010). Diversification is considered as the most risky since it requires both product and market development and they may be outside the firm�s core competencies. Some organizations owe their success to being able to recognize that the organization is a lab for leadership development. (Senior leaders who frequently interact with customers can make a significant contribution to this process. What is the firm’s key competitive market differentiator? Achieving this requires (1) eliminating departmental or regional silos, (2) utilizing leading indicators and performance drivers that align with the strategy and (3) growing leaders at all levels – managerial and non-managerial. ‘Growth Strategy’ refers to a strategic plan formulated and implemented for expanding firm’s business. However, for growth of organization, internal growth may take place through increasing sales, by introducing new products and services while retaining the old. It allows a firm to control over the quality of the supplies being purchased (Thomas, 2010). A second customer-focused growth strategy is based on the firm’s existing customers. Senior leaders ultimately set the overall direction and create conditions that encourage others to join in and lead – particularly with respect to executing the strategy. Market development: It identify new market segments for existing products (Harrison, 2013). … Market penetration: This usually covers products that are also existent in an existing market. If unrelated diversified businesses seem to grow faster, the track record of diversification remains poor as in many cases especially if management team lacks experience or skill in the new line of business (Porter, 1987). To minimize this risk, business leaders may wish to test their organization’s capacity by piloting adjacent growth initiatives in stages, one or two degrees of strategic difference at a time. Merger can be merger of equals, both companies are of equal sizes, large company merge with smaller one voluntary process and consent of both companies. Horizontal integration: Horizontal integration is the addition of other business activities of same level of value chain. But so have mid-sized and small firms, e.g. This author describes why and prescribes strategies. Who are leaders and what do they do? Diversification thus offers the greatest potential for growth, but also the greatest risks to failure. Disadvantages of Vertical Integration include potentially higher cost due to the lack of supplier competition, Decreased Flexability, developing new competencies may compromise existing competencies, increase bureaucratic costs and monopolization of markets. Why is growth so elusive? The product can also be targeted to another customer segment. Main disadvantages of Horizontal Integration are costs increased work load Increased, responsibilities Anti-trust issues and creating a monopoly. According to Hunger and Wheelen (2009), this strategy may be suitable if a firm has a tough competitive position but current industry attractiveness is low. Forward vertical integration is when a company owns the subsidiaries that market the product. However, the probability of achieving profitable growth is heightened whenever an organization has a clear growth strategy and strong execution infrastructure. For example: The overall process need not take a great deal of time, but can yield significant returns. Therefore, a major challenge that senior managers face is to clarify, assess and continually strengthen their organization’s strategic capabilities. * This article is an amalgam of extensive experience and research undertaken by the author and his colleagues, David Day and Dr. Donald Baer, on creating and implementing growth strategies, mostly with mid-sized firms. The organization created a unique candidate screening process that has been highly effective in selecting individuals whose values and abilities embody unique and imaginative approaches to dealing with challenges. Difficult for present and potential competitors to replicate. A joint venture can be a good way for an emerging middle market company to diversify its product line and marketing channels, commercialize new products and services, explore entering new markets, acquire new market knowledge, share investments in projects that carry high business or technical risk, increase its ecosystem and sphere of influence. The last of the four strategies is mostly used by startups and start-up companies. There are 4 main growth strategies that a business can use which include. Company scorecards should provide a balanced perspective based on the needs of key stakeholders groups and/or major organizational processes – internal operations, value provided to customers and employee development. Brand positioning can be done at any of three levels: 1. on product attributes 2. on benefits 3. on beliefs and values. Equity investment in each other�s company is not any focus. Product development; Market Penetration; Market Development; Diversification; Growth strategy falls under the purview of strategic planning which charts out the roadmap for the future growth of the … Diversification: Diversification is dominant business strategy that intends to increase productivity through greater sales volume obtained from new products or new markets. For example, direct sales calls can be replaced with on-line ordering systems and non-essential product/service features can be eliminated. In strategic alliances, the focus is on �sharing� of resources rather than seeking change in control. ( Market and Technology related), Hire purchase Scorecards depict key strategic relationships, particularly between the desired performance outcomes such as revenue and profit growth and the drivers of performance (e.g. Market Penetration – the organization strives to attain growth with current products or services in their existing markets, endeavoring to maximize its share of the market. An urgent need to make significant changes to the core or even a plan for abandoning the present core and exploring more profitable growth options. (See Sections 1, 2 and 3.). These actions not only lower the costs of serving customers but often also lower the customer’s cost. Prior to doing so, Acklands-Grainger was described as a “stodgy Canadian supply company…complacent” and one with a 4% growth rate. (Photo: Public Domain) Unilever’s generic strategy (based on Michael Porter’s model) builds competitive advantage by satisfying consumers’ specific needs and preferences. One of the common growth strategies is the integrative growth strategy. Leading Canadian financial organizations have successfully applied this overall approach to sub-segmentation. The major motive behind this kind of diversification is the high return on investments in the new industry. A renewed commitment to operational excellence within the core business. The process of identifying profitable growth opportunities most often begins with the Core Business1, that is, the products, services, customers, channels and geographic areas that generate the largest proportion of revenue and profits. Over the last 5 years, Southwest’s sales have grown at an average annual rate of 11 percent. Before we dive into specific examples of growth strategies, let’s take a moment to establish a proper growth strategy definition:A growth strategy is The relationship between senior leaders and other leaders throughout the organization merits special consideration. This is a necessary first step in discovering underserved customer groups and hidden growth opportunities. Sometimes, focusing on your strengths -- rather than trying to improve your weaknesses -- can help you establish growth strategies. Initial successes with one or two close customers can soon fade under the onslaught of strong established competitors. This often results in disappointment. However, managers can do certain things to improve the chances for success. Copyright © 2021 CivilServiceIndia.com | Website Development Company : Concern Infotech Pvt. The main objective of horizontal integration is to grow the company in size, increase product differentiation, achieve economies of scale, decrease competition or enter new markets. A series of meetings with the most innovative customers can be a valuable source of opportunities. co. Providing lease for other items. An organizations current product can be changed, improved and marketed to the existing market. Too many differences can overly tax the organization’s capabilities. These leaders focus on continually building and leveraging the organizations’ capabilities to drive new business growth.6, 2. Unrelated diversification occurs when a firm enters into new SBAs which are not linked to the existing core SBA, either through technology or market needs (Ansoff, 1987, Pp:123). Also, think of your favorite owner-managed restaurant, the one you select for meetings with important clients or special family occasions. Initially, Ford’s generic strategy was cost leadership. covers a range of development and conservation strategies that help protect our health and natural environment and make our communities more attractive (Demirci, 2007, p. 35). Performance management systems based on the processes described are becoming more evident in successful organizations. Such individuals are a good fit with the highly disruptive and innovative low-cost strategy of the airline. In-depth conversations with the senior leaders on the topic, “What is our core business?”, is the preferred starting point.An evaluation of the overall performance of the core business follows. The description of organization capabilities is adapted from, For a more complete description, refer to, For a more complete description of the Southwest Airlines and KI examples, refer to. But business growth does not happen accidentally; it's the result of strategic initiatives. Far too many companies fail to achieve their growth targets in revenue and profitability. It should be very difficult! In order to provide such a high level of customer service, employees from different departments (not only the Customer Service Department) must be involved in service delivery. Why? Phone : +91 96000 32187 / +91 94456 88445. The intensive growth strategies define specific approaches used to support Ford’s growth. The scorecard has been aligned with four major stakeholder groups – customers, employees, shareholders and the communities in which the bank resides. Backward (upstream) vertical integration is when a company owns some of the subsidiaries that produce some of the inputs used in the production of its products. (David Day, Donald Baer and Jim Liabotis have contributed to the preparation of this article.). One can diversify from a food industry to a mechanical industry for instance. Types of Growth Strategies: Two types of growth strategies are developed that include Internal and External. A brief description of the approach RBC Banking uses follows. It is recommended that the senior leaders begin the process by considering the growth potential within the present core business and/or the opportunities and growth potential associated with creating innovative value propositions for underserved customer groups. In this tactic, there can be further exploitation of the products without necessarily changing the product or the outlook of the product. Parties agree to create a new entity by both contributing equity, and they then share revenue, expenses, and control of the enterprise. One without the other impairs the probability of success. Let’s assume that the overall strategy of a firm is to grow the core business and that growth will be achieved through increased market penetration of existing products. These strategies enable the business to compete head to head with incumbents in the market. A number of senior leaders view organization capabilities as the key element of their business strategy. A second key element of infrastructure necessary for successful execution is the Performance Management system and scorecard. The third key ingredient of a supportive infrastructure is Leadership. Current Affairs Magazine. This question is best answered by those directly involved. It is often used by large companies looking for ways to balance their cyclical portfolio with their non-cyclical portfolio. A joint venture can be organized to execute a project for a defined period of time or can be a business relationship that is intended to be open-ended. A firm may expand if current product lines do not have much growth potential, or if current operations are not profitable. Unilever’s generic strategy (Porter’s model) and intensive growth strategies maintain the company’s competitive advantage in the consumer goods industry. But what drives customer loyalty and brand strength? Hands-on learning experiences with one-on-one coaching and mentoring are also vital elements of the process. Such businesses often owe their success to delivering attractive value propositions to different customer sub-segments. Ford Motor Company’s Generic Strategy (Porter’s Model) Ford’s generic strategy has changed over time. Product development: These strategies modify existing products (Harrison, 2013). Based on these tests, the firm is selectively investing in establishing a position in these highly competitive markets. 10 Business Growth Strategies You Can’t Afford to Ignore Most of us have heard this adage, but it cannot be emphasized enough. (Note: Performance Management systems are rooted in the widely held belief that “what gets measured gets done”.). Market penetration happens when a company penetrates a market in which current products already exist. This is a particularly appealing alternative when the core business is approaching its full potential, operates efficiently and generates surplus cash for reinvestment. Synergy is the ability of two or more businesses to produce more profits together than they could separately. Horizontal internal growth involves creating new companies that function in the same business as the original firm, in related businesses, or in dissimilar businesses. Some popular external growth strategies are described below: (1) Joint Ventures: Joint venture is a growth strategy in which two or more companies, establish a new enterprise (or organisation) by participating in the equity capital of the new organisation and by agreeing to participate in its management in an agreed manner. Ltd. Salient Features of the Indian Constitution, Monthly Most businesses fall short of achieving their growth objectives for revenue and profitability. It’s widely accepted that an organization’s success is rooted in its competitive-edge, organizational capabilities. Joint venture: A joint venture is mainly a partnership that creates a new entity to which the parties contribute personnel, equipment, cash, intellectual property or other assets. ; Market Development – the organization looks for growth through process of focusing on its current products and services to emerging market segments. Two organizations, Southwest Airlines and KI (formerly Krueger International), a mid- sized furniture manufacturer, have taken different approaches to the challenge of building leadership at all level and in all roles. What’s important is to select an approach that’s best suited to your overall strategic plan. 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